11 April 2024: There has been a Yoto Mini Product Recall. Existing customers are encouraged to order a free Yoto Mini smart cable and will receive a £15/15euro voucher as a thankyou. This post contains affiliate links.
Yoto Mini Product Recall: What has happened?
Yoto have become aware of seven incidents globally – one in the UK and six in the US – of the battery in the Yoto Mini overheating when at a high state of charge. There have been no injuries.
To put this into perspective, around 340,000 Yoto Minis have been sold worldwide and it is a very small number reported as being affected, however Yoto have taken this matter extremely seriously and have been working with a team of independent battery and product safety experts globally to understand how and why this happened and to identify a fix.
Please note that only the Yoto Mini uses a battery from this supplier and Yoto Classic Players are not affected.
What action has Yoto taken?
Yoto has engaged with Trading Standards and other regulators and they are aware of this corrective action, including the provision of a Yoto Mini Smart Cable to all Yoto Mini customers, as well as an automatic software update which has already been implemented.
These steps will help prevent the battery in the Yoto Mini potentially overheating by stopping it charging when it reaches a certain point.
They have currently halted production of the Yoto Mini while they work on resolving this issue and have stopped supply from this Yoto Mini battery supplier.
What do existing Yoto Mini owners need to do?
Yoto are providing Yoto Mini users with a free, Yoto Mini Smart Cable (one per device).
This cable can be ordered by visiting their dedicated website at https://yotoplay.com/recall
On the website, you will need to log in and input some details including your Yoto Mini serial number which you can find on the base of the product.
Following these steps, your Yoto Mini Smart Cable will be sent free of charge within the coming days.
As a precaution, customers should stop using their Yoto Mini until they receive their new Yoto Mini Smart Cable. Once received, please only use the Yoto Mini Smart Cable to charge your Yoto Mini.
Voucher for those affected by Yoto Mini Product Recall
Yoto are very sorry for the concern this issue may cause and for the inconvenience to already busy family lives. In recognition of this, and as a gesture of goodwill, they are offering a £15/€15 Yoto voucher, per Yoto Mini, to customers which can be redeemed against any product on the Yoto website.
A voucher code will be sent to this email address four weeks after the Yoto Mini Smart Cable has shipped.
Further questions about the Yoto Mini Product Recall
Should you have any questions, you can find a dedicated FAQ section here where you will also find a customer care phone number. If you can’t find the answer to your question, contact them on minihelp@yotoplay.com or by visiting their support centre.
For further information on how to use our products safely, please read the Product Safety guidelines here.
This remedy offered by Yoto is totally unacceptable. The original instructions say that the player has to be charged via a USB-C cable (not the one supplied). I liked the flexibility of being able to charge anywhere via any cable. My 4 year old or his grandparents when baby sitting aren’t going to remember what cable to use, so the device will remain a hazard regardless of them sending a replacement cable. Also what happens when the cable breaks – I’m held to ransom by whatever Yoto chooses to charge for a new one.
I bought this player on my credit card as bundle that cost over £100 so I’ve contacted my credit card company and asked them for a refund under section 75 of the consumer credit act. They say that I’ve got a valid claim and will process it and refund within the next 4 – 5 weeks.
This was a voluntary recall – based on a very small number of units. Personally, I am satisfied that they’ve dealt with it well and I’m happy for my son to keep using his Yoto, but by all means act disproportionately and shout all around the internet about it. I’m sure that will help!